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How a Global Outsourcing Giant improved its NPS by 5%

Client Overview The global outsourcing giant serves companies across industries in 144 countries. Their team of 38k professionals handles 43…

How a Global American Insurance Co. enhanced their Customer Experience by 28%

Client Overview A multinational operations management and analytics company with 30,000+ employees deployed across the globe servicing clients in multiple…

Improving Insurance Agent Productivity by 26%: A Real Case Study

Client Overview Headquartered in New York, this company is a leading operations management and analytics company with a global footprint…