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How a Global American Insurance Co. enhanced their Customer Experience by 28%

Client Overview A multinational operations management and analytics company with 30,000+ employees deployed across the globe servicing clients in multiple…

How an Indian Fashion Major Improved Customer Service by 22%

Client Overview A Customer Service team working for India’s largest fashion and lifestyle products player and part of the world’s…

Improving Insurance Agent Productivity by 26%: A Real Case Study

Client Overview Headquartered in New York, EXL is a leading operations management and analytics company with a global footprint across…

How Sutherland improved its NPS by 5%

Client Overview Sutherland, the global outsourcing giant, serves companies across industries in 144 countries. Their team of 38k professionals handles…

“Data-driven nudges are a force multiplier”

In Conversation with Narendra Ganpule, Digital and Strategy Advisor on impact of Nudges With a two-decade-long career spanning banking, insurance…