How an Indian Fashion Major Improved Customer Service by 22%

Client Overview A Customer Service team working for India’s largest fashion and lifestyle products player and part of the world’s…

How a $40Bn North American Insurance Co. Increased Customer Experience by 26%

Client Overview Headquartered in New York, EXL is a leading operations management and analytics company with a global footprint across…

How Sutherland improved its NPS by 5%

Client Overview Sutherland, the global outsourcing giant, serves companies across industries in 144 countries. Their team of 38k professionals handles…

“Data-driven nudges are a force multiplier”

In Conversation with Narendra Ganpule, Digital and Strategy Advisor on impact of Nudges With a two-decade-long career spanning banking, insurance…