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Top 3 Strategies for Highly Effective BPO Managers

BPO efficiency strategies must look at improving how managers interact and lead their teams. This blog post explores how managers in BPO teams can use personalization to improve their agents’ engagement, and drive consistent excellence.

How a $5 Billion Transportation Co. improved Sales Productivity by 28%

Read how this customer support team used nudges to improve agent interaction, bookings and AHT, boosting sales productivity by 28%.

Kung Fu, Mastery and Sales Performance

Sales leaders can improve sales performance using mastery – your team’s internal motivation to learn and grow. Learn how.

The Science Behind Great Manager Feedback

Introduction “Do your job!” goes down as one of the most famous coaching slogans. Attributed to American Football’s Coach Bill…

Top 5 Mistakes to Avoid When Giving Feedback: Manager Guide

Learn how to avoid common feedback mistakes as a manager and improve your team’s performance by using these strategies.

How Great Managers Build Great Global Captives 

Managers play a critical role in making global captives successful and deliver impact for their parent company. 3 ways great managers do this…

How a Professional services company realized $44k annual savings on a Bill Entry Process

Read how this leading Professional services company improved their Bill Entry team’s productivity and realised $44k annualised savings for their client in the process.

How a Leading US Logistics Co. built a Resilient Back-office Team

The back-office team was a highly productive and efficient team. This is how they stayed motivated and productive through a crisis using Nudge Coach.

How a Fortune 50 Finserv GCC Boosted Team Engagement and Productivity

Read how a Fortune 50 financial services company used Behavior Science and AI drove behavior change which led to a 14% jump in the productivity of their GCC team.

How a Global Outsourcing Giant improved its NPS by 5%

Client Overview The global outsourcing giant serves companies across industries in 144 countries. Their team of 38k professionals handles 43…